How much is delivery?
Delivery is free across the Sid range. That’s right, you don’t pay for delivery on the mattress, bed, sheets, pillows or any other accessories!
How long does delivery take?
We offer next-day delivery on Sid sheets, pillows and mattress covers. We aim to deliver mattresses and beds within three to five working days. All goods are dispatched from our UK warehouse but at peak times the delivery period might extend to seven days. Don’t worry, good things come to those who wait (but just a little bit).
How are my goods sent?
All goods are sent by DPD or our specialist couriers. We use differing partners dependent on the size and weight of your order and where it’s being sent to in the country.
If your delivery is sent via our specialist courier you will be contacted by text message and email (2-3 days prior to delivery) providing you with a three hour time slot. Once the goods are loaded onto the vehicle a you will receive reminders and a link for further delivery tracking
Our driver will give you a courtesy call up to 30 minutes prior to your delivery and we will take the delivery in to a downstairs ‘room of choice’, or any ‘room of choice’ on a two man delivery.
Will all products in my order be delivered at the same time?
We do try to make sure your items get to you at the same time, but sometimes our products aren’t always shipped together as different couriers may be used depending on the product. We’ll provide a tracking code for each item as soon as your order has been shipped so you can trace your Sid orders.
Can I provide additional delivery details?
During the order process you can provide Sid with additional details for our delivery couriers, which may assist them with your delivery. Please note that our couriers will not be able to call to notify you before delivering your order.
I’d like to change my delivery details
Contact our friendly customer service team at email@example.com. They will advise if this is possible. You can also amend your delivery date and location with deliveries directly via DPD website and apps.
Do I need to be in to sign for delivery?
All deliveries require a signature on delivery unless you have organised a safe place with DPD.
Can I track my delivery
We will advise you of your order’s progress via email. Once dispatched you’ll be able to follow your package’s progress with courier tracking details via sleepwithsid.com or the carrier website.
Can you take away my old mattress
We offer a recycling service for your old mattress for a small fee of £30 that covers costs. Simply add this option at the payment screen and we’ll safely remove your old mattress when we deliver Sid. Alternatively the British Heart Foundation will collect your old mattress for free providing it has a fire label attached.
You can arrange by following this link, bhf.org.uk/collection or calling 0808 250 0030